Katies Scoop Hem Top
DELIVERY INFORMATION
If you spend over $150, delivery is free!
- Purchases under $150 will attract a $12.95 flat fee.
- Your parcel will be dispatched in 5-7 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Australia Post.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
Shipping to New Zealand?
We offer $15 AUD flat rate shipping to New Zealand
- Your parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Seko trackable service.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer free delivery for return orders, see our Returns Policy
- Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.
Third Party Partners/Sister Brand products
- Purchases will be shipped separately. If you have a mix of Third Party Partners/Sister Brand products and Katies items, you will receive two or more parcels (at no extra charge).
- Purchases are excluded from click & collect.
For more information, please visit our Third Party T&Cs
Delivery Options
Standard Delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Katies cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).
For details on returns options for sister brand products, please visit our Third Party T&Cs
Online Returns Australia
We want you to love your purchase. You have the following options available if you change your mind:
- If you made an online order and you change your mind, we will provide you with a refund only if you return your purchase to our warehouse
- If you made an online order and you change your mind, we will provide you with your choice of exchange or a Credit Note on Katies branded product, if you return your purchase to any Katies store.
- If you made an online order after the date of appointment and you change your mind, we will provide you with your choice of exchange or a Credit Note/Gift Card on Katies branded product, if you return your purchase to any Katies store. The $ for $ requirement will not apply to purchased made after 28 October 2024.
- If you made a purchase in a Katies Store, they cannot be returned online. They must be returned to a store. If you have changed your mind, you must have an original copy of the receipt, and we can offer an exchange or Credit Note only. We do not refund in store for change of mind. If you do not have a receipt, but you purchased using your membership account, our store team will be able to find your order in our system.
If you choose to return to Katies Warehouse, we recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Katies is not responsible for returns that are not received.
Items received by us at the Katies Warehouse, after the 30-day return period will not qualify for a refund. In this case, the parcel will be returned to sender.
SEKO
Print your pre-addressed label and lodge your return. Trackable shipping methods are recommended for your peace of mind. Print my label
ParcelPoint
Print your label and drop your return into your local ParcelPoint store in over 1,300 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days. Book my return
Final Sale Items
All Final Sale items are non-refundable for change of mind, instore or online. Please contact our Customer Care Team HERE if you have any further questions.
Sister Brand Returns
Items purchased from Millers, Autograph, Katies, Crossroads, Ezibuy, Noni B, W.Lane, BeMe & Rockmans cannot be returned to a Katies store. They must be returned using our online returns process.
Online Returns New Zealand
Contact our Customer Care Team via our HERE form or call +61 2 8577 7838 for a Returns Label.